Contact Us

Famistar is committed to providing our customers with a warranty process that is not only straightforward but also effortlessly managed.

We extend our sincere gratitude to all our customers for placing trust in the Famistar brand. Those who have made purchases at the Famistar official store can benefit from our one-on-one after-sales service, which includes a free 6-month warranty period, a 30-day return window, and assistance from our professional representatives and engineers all the time.

Whether you have questions before or after making a purchase, feel free to connect with us through the chat feature on our official website or contact us using the details below.

Official Email: cs@famistar.net
Official Phone:1-833-777-8263

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Our phone lines are open during the following hours:

Monday to Friday:
10:00 a.m. to 7:00 p.m. Pacific Standard Time (PST) 

Please send us an email if you are unable to reach us by phone.

Why Buy Directly from Famistar.net

When you choose Famistar.net, you’re not just buying a treadmill — you’re investing in a home fitness experience thoughtfully designed for your life. Every model we offer is from the latest batch, with carefully enhanced and upgraded features, available exclusively here. Orders are fulfilled from U.S.-based warehouses, with fast, local delivery that respects your time and space. Beyond performance and technology, buying direct means support you can trust, guidance when you need it, and a seamless journey from selection to setup. Here, every step is designed to empower your goals, nurture your wellbeing, and bring your vision of a healthier, more balanced life to reality.

At Famistar, we’re here to help you create a home you love—with smart, reliable, and beautifully designed products that make everyday living better. Whether you have a question about your order, need product support, or just want to say hello, our team is ready to assist.